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Overview#
The Intelligent Dispatch domain provides AI-powered crew recommendation and automatic work order generation for utility operations. The crew recommendation engine scores available crews across eight weighted dimensions using real-time vehicle telemetry, workforce certifications, and inventory data. The work order auto-generator classifies telemetry alarms into work orders and can auto-dispatch critical work orders.
Key Features#
- Eight-dimension weighted crew scoring (distance/ETA, heading, vehicle health, data freshness, workload, skill match, parts availability, customer priority)
- Real-time vehicle telemetry integration for GPS, heading, speed, fuel, and fault data
- Skill matching against workforce certifications with expiry date checking
- Parts availability checking against crew inventory
- Customer priority scoring (life support, critical facility, standard)
- Thirteen alarm classification rules across electric, water, and gas utilities
- Auto-dispatch for critical priority work orders with configurable organization settings
- Recommendation history with acceptance tracking and audit persistence
- Duplicate work order detection for same asset and alarm type
- Health gating to exclude crews with critical fuel or active faults
Use Cases#
- Recommending the best-suited crew for a work order based on multi-dimensional scoring
- Automatically generating work orders from telemetry alarms with appropriate priority
- Auto-dispatching critical work orders to the highest-scoring available crew
- Tracking crew recommendation acceptance rates for operational analytics
Integration#
The Intelligent Dispatch domain integrates with Work Orders for creation and assignment, Vehicle Telemetry for real-time positioning, Workforce for certification matching, Inventory for parts checking, and Org Config for dispatch settings.
Last Reviewed: 2026-02-24