FAQ

Frequently Asked Questions

How can we help you?

In this section you will be able to find questions and answers by category, which will make you understand our functionalities easily.

Frequently Asked
Questions

How can we help you?

In this section you will be able to find questions and answers by category, which will make you understand our functionalities easily.

Click the question below to view the answer

About Knogin

You can contact us through our website, clicking on “Contact Us” and filling out the form. Or, if you prefer, you can do it directly by email to info@knogin.com

If your organization is interested in reselling our services or integrating them into your portfolio as an added value for your clients, you only need to contact us through the form in the partners section and we will be happy to talk about the existing scenarios.

Remember that as a partner, you can have access to our platforms with the ability to handle multiple clients at the same time (Multitenancy) and we can customize the solution with your own brand (Whitelabeling).

Our headquarters are in Dublin, Ireland. We also have a significant presence in San José, Costa Rica.

Keeping an eye on our LinkedIn is the best way to know when we have an open position. However, you can also send your resume to oportunidades@knogin.com to have it in our database.

About Knogin CC

We have different tools for different needs. You can contact one of our representatives to help you select the tool that best suits your needs.

If you prefer, you can also discover the functionalities of each of our solutions at:

Or learn more about Knogin RMM

Our solutions are very versatile. Out of the box, without the need for configuration, you can see data from different operating systems and sources within these.

If you need to integrate an additional type of technology, do not hesitate to contact us to help you in the best way.

Knogin CC solutions detect a myriad of threats, from the latest and most complex attacks to vulnerabilities in your network (with Knogin RMM). Our tools not only detect signatures or indicators of compromise as an antivirus does, but go further. Using complex machine learning and behavioral detection techniques, we can detect things that normally go under the radar.

Knogin CC is a suite of cCybersecurity products that works under a SaaS (Software as a Service) format.
The solution in any of its 4 versions runs in the cloud and is enabled quickly and agilely through the installation of agents on the servers or end-user computers. Telecommunications equipment, services from other public clouds, among others, can also be integrated.

Our model works under subscription for the number of collaborators that your organization has and agreeing monthly, semi-annual or annual payment models.

Within our Knogin CC solutions, you will find an assistance button in the event of an incident, which carries an additional cost depending on the type of service. Also, if you still do not have any of our solutions, you can contact us through the website by filling out the form or at support@knogin.com

About Knogin Services

Our incident response service is contracted once you decide to use the panic button and select the type of service. Depending on the service, its cost will be calculated. Our tactical response agents have extensive knowledge and experience in responding to cybersecurity incidents. They will help you to investigate and analyze what happened, determine the type of threat as well as a remediation for the incident and, if necessary, escort you to the recovery phase.

Penetration Testing services are offered in a White-box, Gray-box and Black-box form. Regardless of the type contracted, these are carried out manually and automatically, in order to guarantee an optimal result on the test.

The time varies depending on the type of incident for which a forensic computer service is hired. Normally, if it is a computer that was infected and it is required to know the point where the infection occurred, this can take up to 48 hours.