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Overview#
The Case Status Workflow domain provides configurable case state management with transition rules, multi-tier approval workflows, and complete audit trails. Organizations define custom status lifecycles, enforce approval gates for critical transitions, and maintain full audit history of every status change.
Key Features#
- Configurable status transition rules per organization with priority-based conflict resolution
- Multi-tier approval workflows with role-based approver assignment
- Complete audit trail with immutable history records for every status change
- Conditional preconditions and post-action automation via configurable JSONB fields
- Parallel and sequential approval support with single-rejection veto
- Approval deadline tracking with reminder notifications
- Organization-scoped isolation with cross-org transition prevention
- Automatic integration with notification, audit trail, and task automation domains
Use Cases#
- Enforcing supervisor approval before closing high-value fraud cases
- Automating post-transition actions such as report generation and team notification
- Multi-approver workflows requiring compliance officer and legal counsel sign-off
- Tracking complete approval chains for regulatory compliance documentation
Integration#
Integrates with case management for status synchronization, audit trail for event logging, notification for approval alerts, and task automation for post-transition workflow triggers.
Last Reviewed: 2026-02-05