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Overview#
The Help Center domain provides an in-application knowledge base for administrators to create, organize, and maintain help articles and categories. It supports hierarchical category structures, article search, tag-based organization, and publish/draft workflows for documentation management.
Key Features#
- Hierarchical category management with parent-child relationships and custom ordering
- Article creation with rich content support (Markdown/HTML)
- Tag-based article organization for easy discovery
- Full-text search across article titles and content
- Publish/draft workflow with admin-only create/update/delete
- Author tracking for all articles
- Category-based article filtering
Use Cases#
- Building an in-app knowledge base for platform users with organized categories
- Managing help documentation with draft and published states
- Enabling users to search for answers across all published articles
- Organizing help content hierarchically by topic and subtopic
Integration#
The Help Center domain integrates with User for author tracking and permissions, and Organization for tenant-specific content (future).
Last Reviewed: 2026-02-05