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Overview#
The Service Territory domain manages geographic service areas for utility organizations, enabling the definition, tracking, and analysis of service regions. Territories represent defined geographic zones such as service areas, districts, feeder areas, pressure zones, and grid sectors, supporting automatic territory assignment for field operations and spatial coverage analysis.
Key Features#
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Territory Definition - Define service territories with geographic boundaries, categorized by type (service area, district, feeder area, pressure zone, grid sector) and utility type (electric, water, gas, sewer, telecom, waste).
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Geographic Boundary Management - Store and manage territory boundaries as geographic shapes, enabling spatial queries to determine which territory covers a given location for automatic routing.
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Point-in-Territory Lookup - Determine which service territory contains a specific GPS coordinate, enabling automatic territory assignment for incidents, customers, and field operations.
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Territory Statistics - View summary statistics including territory counts by type, customer distribution, and population estimates to support operational planning.
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Customer and Population Metrics - Track key metrics for each territory including customer count, population estimates, and primary crew assignments.
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Search and Filtering - Search territories by name, code, type, or utility classification to quickly locate relevant service areas.
Use Cases#
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Incident Routing - Automatically determine which service territory an incident falls within to route work orders and dispatch the correct crew.
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Coverage Analysis - Evaluate territory boundaries relative to population centers and infrastructure to identify underserved areas and plan expansion.
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Regulatory Reporting - Report on service territory metrics including population served and area covered to satisfy regulatory requirements.
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Resource Planning - Use territory metrics to plan crew assignments and equipment positioning based on the characteristics of each service area.
Territory Types#
| Type | Description |
|---|---|
| Service Area | Primary geographic service region |
| District | Administrative subdivision |
| Feeder Area | Electrical feeder coverage zone |
| Pressure Zone | Water pressure management zone |
| Grid Sector | Grid-based operational sector |
Integration#
The Service Territory domain supports geographic operations across the platform:
- Work Order Management - Territory assignments drive crew dispatch and work routing
- Utility Infrastructure - Physical assets are associated with their service territory
- Incident Management - Incidents are mapped to the appropriate territory
- Customer Management - Customer accounts are linked to their service territory
Last Reviewed: 2026-02-24