Overview#
A water utility in Texas operates under different reliability targets, compliance frameworks, and restoration time standards than an electricity distributor in Germany. The Organization Configuration domain lets each organisation set exactly those parameters, configuring utility types, regulatory frameworks, critical facility registrations, and operational automation rules to match local requirements and jurisdiction-specific benchmarks.
Key Features#
- Per-organisation utility configuration with upsert semantics
- SAIDI and SAIFI reliability target management
- Response and restoration time targets by priority level
- Compliance framework assignment per jurisdiction
- Critical facility registration with priority tiers and backup power tracking
- International jurisdiction registry covering ten or more jurisdictions worldwide
- Jurisdiction-specific metric labels and regulatory benchmarks for electric, water, and gas utilities
- Operational automation flags for auto-creating work orders from outages and auto-dispatching on critical events
- Localisation settings for timezone, locale, and currency
Use Cases#
Relevant sectors include critical infrastructure, utility operations, and public safety.
- Configuring utility-specific settings and reliability targets for an organisation
- Registering and managing critical facilities with priority tiers for restoration ordering
- Selecting a jurisdiction and applying its compliance frameworks and metric benchmarks
- Enabling operational automation such as auto-creating work orders from detected outages
Integration#
The Organization Configuration domain integrates with Intelligent Dispatch for auto-dispatch decisions, Predictive Maintenance for forecast persistence, Reliability Metrics for target and benchmark comparisons, and Work Orders for number prefix generation.
Open Standards#
- IEEE 1366 (Guide for Electric Power Distribution Reliability Indices): Defines the SAIDI, SAIFI, CAIDI, ASAI, and MAIFI indices used as reliability targets and benchmarks across all supported North American jurisdictions, with the "2.5 Beta" method for storm separation applied by default.
- ISO 3166-1 alpha-2 / ISO 3166-2: Jurisdiction codes for all supported countries and subdivisions (e.g. US, GB, DE, IE, US-CA) follow ISO 3166-1 alpha-2 for countries and ISO 3166-2 for regional subdivisions.
- GraphQL (June 2018 specification): The entire configuration API, including organisation config queries and mutations, critical facility management, and jurisdiction lookups, is exposed as a typed GraphQL schema using Strawberry.
- IANA Time Zone Database (TZDB): All per-organisation and per-jurisdiction timezone settings use IANA tz identifiers (e.g.
Europe/Dublin,America/New_York,Australia/Sydney). - BCP 47 / IETF Language Tags (RFC 5646): Locale fields (e.g.
en-GB,de-DE,fr-FR) conform to BCP 47 language tags for internationalisation of metric labels, regulatory text, and currency presentation. - EN 50160 (Voltage Characteristics of Electricity Supplied by Public Networks): Surfaced as a selectable compliance framework for electric utilities in GB, EU, DE, and other European jurisdictions, enabling organisations to declare conformance with European power quality requirements.
- NIS2 Directive (EU 2022/2555): Listed as an assignable compliance framework for electric, water, gas, and telecom utility types across all EU-member and UK jurisdictions, allowing operators to flag cybersecurity regulatory obligations.
- JSON (RFC 8259): Structured configuration fields such as compliance framework lists, utility type arrays, and priority-keyed response and restoration time targets are serialised and deserialised as JSON.
Last Reviewed: 2026-02-24 Last Updated: 2026-04-14