Your Dispatchers Make Life-or-Death Decisions Every Shift. Who's Watching Out for Them?

Argus is the first emergency dispatch platform with built-in, real-time fatigue monitoring and wellness assessment, designed with the workforce, not just for the workforce.

06:00

Shift Start

06:23

Cardiac Arrest

07:15

RTC Multi-Vehicle

08:41

Missing Child

09:30

Domestic Violence

10:15

Suicidal Caller22m

11:00

Chemical Spill

11:45

No break taken

Traditional systems tracked every call. None of them tracked this.

Emergency call-takers and dispatchers (ECDs) worldwide experience rates of psychological injury that rival or exceed those of field-deployed first responders, yet they remain largely invisible in technology investment and organisational wellness programmes. These numbers represent a workforce in crisis. Approximately 74% of emergency communication centres globally observe staff burnout as a persistent operational challenge, and the COVID-19 pandemic has measurably accelerated PTSD prevalence across the profession.

14.3%

PTSD prevalence among first responders with routine exposure

vs 1.1–2.9% in the general population

74%

of emergency centres globally report persistent staff burnout

0

dispatch technology vendors offering real-time fatigue monitoring

Until Argus

27%

of UK emergency services workers have considered suicide

These aren't just statistics. They're your colleagues. Argus was built to change this.

Fatigue Isn't a Feeling. It's a Measurable Condition.

Argus assesses dispatcher fatigue in real time using five scientifically-grounded factors.

30%

Weight

Continuous Work Duration

The strongest single predictor of cognitive degradation. Argus tracks how long each dispatcher has been working without a meaningful recovery break, weighting this factor most heavily because sustained cognitive effort without rest is the primary driver of both immediate errors and longer-term psychological injury.

Designed for Trust. Built for Unions. Engineered for Privacy.

Dispatch Console Activity

Separate Encryption Keys, No Cross-Access Possible

Wellness Data

Performance Data

Dispatcher Only

Supervisors

Standard Reporting

Advance notice for all implementation phases

Wellness data excluded from performance reviews and disciplinary processes

Individual data accessible only to the dispatcher

Assessment methodology fully transparent and auditable

Opt-out provisions configurable per collective agreement

Independent audit documentation provided as standard

Every Agency Already Pays for Dispatcher Burnout. Most Just Don't See the Invoice.

15–30%

annual turnover in dispatch centres

Each departure costs 2+ years of salary in recruitment, investigation, and training

3.4×

higher sick leave rates in centres reporting burnout

Overtime, agency cover, and reduced service levels compound the cost

Rising

across all jurisdictions

psychological injury claims from dispatchers

Longer duration and higher cost than physical injury claims

Unmeasured

because no one monitors the condition that causes errors

A fatigued dispatcher puts both public and field responder safety at risk

Argus doesn't add a cost. It makes visible the costs you're already paying, and gives you the operational intelligence to reduce them.

Technology That Works With Your Workforce, Not Around Them

Weeks 1–4

Listen First

Aggregate-only reporting. Centre-wide fatigue patterns and compliance trends. No individual monitoring. Union representatives and workforce consulted on methodology and privacy architecture.

Weeks 5–8

Empower Individuals

Individual monitoring activated. Dispatchers receive their own wellness dashboard first, before any other stakeholder. Full transparency on what's measured, how it's measured, and who can see what.

Weeks 9–12

Operational Integration

Supervisor aggregate dashboards enabled. Automated break recommendations active. Compliance monitoring live. Historical pattern tracking begins building individual and centre-wide baselines.

Training, documentation, and union consultation materials are included as standard, not charged as professional services.

FAQ

Common Questions from Operations & Unions

They Answer the Call. Argus Answers for Them.

Emergency dispatchers and call-takers are the first point of contact in every crisis. They carry the weight of other people's worst moments, shift after shift, year after year. They deserve technology that recognises this, not as an afterthought, but as a core function of how dispatch operations work.

All briefings are confidential. Privacy documentation is provided for union consultation and data protection review at no charge.