Knogin
[Core Modules]

Mobile Responder Workspace

A field technician heads out to a substation restoration job where cellular coverage is marginal.

Module metadata

A field technician heads out to a substation restoration job where cellular coverage is marginal.

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Source reference

content/modules/mobile-responder-workspace.md

Last Updated

Apr 17, 2026

Category

Core Modules

Content checksum

9696cf28a2ea6134

Tags

modulescompliance

Overview#

A field technician heads out to a substation restoration job where cellular coverage is marginal. Their assignments, switching procedures, hazard information, and lone-worker check-in schedule are all loaded and accessible offline. When they complete a step, they mark it on their device; the action queues locally and syncs back to the control center the moment a connection window opens. At the same time, their wearable sensor is feeding live signals that the system tracks for safety escalation. They never need to switch apps to manage any of it.

Mobile Responder Workspace provides a field-first operational application for personnel working away from fixed command posts. It combines offline-ready context, workflow routing, assignment execution, communications, and safety controls so responders can move between missions, incidents, outages, work orders, lone-worker checks, and command tasks from one mobile experience. The workspace is delivered as a dedicated mobile app or a mobile web app so the responder experience ships and updates independently of the rest of the platform, and so it performs on constrained devices without the weight of a desktop-focused bundle.

Diagram

flowchart TD
    A[Dispatcher / Control Center] --> B[Live Assignment Push\nWebSocket UNIT_ASSIGNMENT_CHANGE]
    B --> C[Mobile Context Engine]
    C --> D[Offline Manifest with Contextual Labels]
    D --> E[Field Execution]
    E --> F{Connected?}
    F -- Yes --> G[Live Sync to Platform]
    F -- No --> H[Queue for Later Sync\nsigned offline policy token]
    H --> G
    G --> S[Structured Audit Trail]
    E --> I[Lone-Worker Safety Monitoring]
    I --> J[Escalation if Required]
    E --> K[Passkey Re-authentication\n+ Mobile Offline Unlock Descriptor]

Last Reviewed: 2026-04-17 Last Updated: 2026-04-17

Key Features#

  • Dedicated Mobile Worker PWA: The responder experience is delivered as a mobile app or a mobile web app. Deployment, feature release, and rollback are independent of the desktop applications.

  • Mobile Context Engine: Maintains a live responder context with route-aware state, cached assignments, cached hazards, and mobile-ready operational summaries. The context is shaped by the responder's persona profile so the tabs, labels, and defaults match their role (public safety, utilities, operations, enterprise).

  • Offline Manifest with Contextual Labels: At sign-in the device downloads an offline manifest that includes the responder's assignments, hazards, mission plans, procedures, schedule, and the contextual labels for their persona profile, so the device renders the right vocabulary for the role without a second round trip.

  • Live Assignment Push: Dispatchers no longer have to rely on a polled refresh. A new or reassigned work order, incident, or mission pushes to the responder's device within milliseconds over a tenant-scoped WebSocket. The payload includes the assignment type, identifier, title, and severity and is delivered only to the assigned user.

  • Resilient Offline Sync: Field actions queue locally with a signed offline sync policy token and are replayed when connectivity returns. The sync processor routes the action through the correct domain handler (work order completion, mission step completion, form submission, contingency activation, mission order acknowledgement) and writes a structured audit record for every sync attempt, success or failure.

  • Workflow Board: Surfaces the current workload across incidents, outages, work orders, plans, and safety tasks in one mobile queue. A schedule tab is present on every field profile preset so shift commitments are visible alongside active tasks.

  • Field Execution Routes: Supports work-order execution, outage actions, lone-worker escalation, contingency plans, mission plans, operational steps, and operations logging from dedicated mobile flows. Each flow is built against the same persona vocabulary so vocabulary is consistent across the responder's session.

  • Unified Communications Access: Brings messaging, coordination, and escalation channels into the field workflow rather than separating communications from task execution.

  • Outage Zone and Assignment Views: Gives responders geographic and task context for field response, restoration work, and operational handoffs.

  • Vendor and Wearable Readiness: Supports managed device extensions, vendor intake, and wearable-linked field signals for teams using specialised responder hardware.

  • Passkey Re-authentication with Mobile Offline Unlock Descriptor: The workspace authenticates with a FIDO2 passkey through the stateless mobile auth flow. A mobile offline unlock descriptor lets the responder re-open the workspace after a device sleep or network drop without starting a new online session, and without reintroducing a password to a field device.

  • Field-Session Security: Mobile auth flows are stateless (the CSRF-bound portal flow is not used on mobile), cookies are host-scoped, and tenant identifiers are enforced on every GraphQL resolver and sync action at the middleware so a compromised device cannot reach outside its tenant.

  • Accessibility: The workspace meets WCAG 2.2 AA across its surfaces, with AAA-level choices where they matter most in a mobile field context (minimum touch target sizes, colour contrast in bright-light conditions, keyboard and assistive-technology support).

Use Cases#

  • Utility and Infrastructure Field Response: Execute outage, switching, restoration, and work-order activities from a mobile-first workspace. A multi-utility engineer with a field-multi profile sees the right hazard cards and the right vocabulary for the day's mix of gas, water, and electric work.

  • Emergency Responder Coordination: Move between assignments, communications, and field reporting without losing context during live incidents. New assignments from the dispatcher appear on the device in real time.

  • Lone-Worker and Safety Operations: Start check-ins, review safety status, respond to escalations, and preserve field evidence of response actions. Wearable signals feed the same responder session.

  • Mission and Contingency Execution: Access plans, steps, and operational logs while working in dynamic or degraded environments. Mission step completions, contingency activations, and order acknowledgements sync once connectivity returns.

  • Enterprise Field Auditor: A compliance auditor with a field-auditor profile sees site-audit vocabulary, a schedule of audit stops, and the correct document prompts for their role, without a separate bespoke app.

  • Paramedic Field Documentation: A paramedic crew works alongside the dedicated Electronic Patient Care Report Clinical Workspace for clinical records while using the mobile responder workspace for operational assignments and safety tasks.

Integration#

  • Mobile context and assignment-resolution services
  • Work-order, outage, lone-worker, and mission workflows
  • Geospatial, communications, and notification systems
  • Device management, wearable integration, and field-authentication services
  • Field Worker Persona Architecture (domain and profile resolution, contextual labels, live assignment push)
  • Authentication service with FIDO2 passkey flow and mobile offline unlock descriptor
  • Audit service for structured logging of every offline sync action

Open Standards#

  • WebSocket (RFC 6455): live assignment push uses standard WebSocket framing over TLS.
  • FIDO2 / WebAuthn: the mobile passkey flow uses W3C WebAuthn Level 2 and FIDO2 CTAP on the device.
  • Service Worker / Progressive Web App: the workspace is a standards-based PWA using the W3C Service Worker specification for offline shell delivery.
  • Web App Manifest (https://www.w3.org/TR/appmanifest/): installable on supported mobile operating systems.
  • WCAG 2.2 AA: the baseline accessibility conformance level for every surface of the workspace.
  • JSON Web Tokens (RFC 7519): offline sync policy tokens are signed JWTs with an explicit tenant identifier and a short expiry.
  • NATO STANAG 4774 / 4778: field records carrying protected information include the platform's confidentiality marking and metadata binding on submission.