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Overview#
The Duty of Care Video module provides video calling capabilities for the Duty of Care system, supporting one-to-one calls, conference calls, broadcasting, recording, and real-time transcription for incident management and traveller communication.
Key Features#
- One-to-One Calls - Direct video calls between operators and travellers for personal welfare checks and incident assessment
- Conference Calls - Multi-party video conferences for coordinated incident response with multiple participants
- Broadcasting - One-to-many video broadcast for mass briefings and emergency communications
- Call Recording - Record video calls for documentation, training, and audit purposes
- Real-Time Transcription - Live transcription of video calls for accessibility and record-keeping
- Participant Management - Track and manage call participants with join/leave capabilities
- Programmable API Access - Full API support for all video operations
Use Cases#
- Face-to-face welfare checks with travellers during security incidents
- Multi-party coordination calls between operators, supervisors, and field personnel
- Emergency broadcast communications to groups of affected travellers
- Recorded video sessions for post-incident review and training
Integration#
- Connects with duty of care incident management for incident-linked video sessions
- Integrates with duty of care telephony for voice-only fallback
- Feeds into duty of care audit logging for complete call records
Last Reviewed: 2026-02-05