Workforce Domain

Overview#

The Workforce domain is the comprehensive workforce management system for the platform. It provides employee scheduling, shift assignments, fatigue monitoring, grievance tracking, policy enforcement, compensatory time banking, and labor compliance management, orchestrating all aspects of workforce operations from organizational structure through shift assignments, time tracking, union contract management, and regulatory compliance.

Key Features#

• Employee Scheduling - Create schedule periods with shift templates, generate shift instances, and manage assignments through manual selection or automated fair-distribution algorithms that consider seniority, skills, and overtime balance.

• Fatigue Management - Monitor employee fatigue risk through multi-factor assessment including hours worked (24h, 7d, 14d windows), consecutive work days, night shifts, split shifts, and callback frequency, with configurable risk thresholds and override controls.

• Grievance Tracking - Manage the complete grievance lifecycle with multi-step workflows, deadline tracking, meeting documentation, and resolution recording for labor relations management.

• Policy Enforcement - Evaluate schedules against configurable policy packs with region-specific rules (EU Working Time Directive, FLSA, state regulations) supporting both hard rules that block violations and soft rules that warn but allow overrides with documented justification.

• Compensatory Time Banking - Track comp time accrual from overtime events with multiplier support, manage usage requests, process payouts, and enforce maximum balance limits with complete transaction histories.

• Callback Event Management - Track off-duty recalls for emergencies, court time, mandatory overtime, and other callback types with minimum guarantee hours, pay multipliers, and supervisor approval tracking.

• Shift Trading - Enable shift swaps, giveaways, and pickups between employees with policy validation, skill verification, and optional supervisor approval workflows.

• Union Contract Management - Configure union contract parameters including overtime equalization periods, shift bid frequencies, minimum callback hours, holiday premium rates, grievance deadlines, and steward release hours.

• Time Tracking - Manage timecards with multiple clock-in modes, rounding rules, auto-break deduction, and supervisor approval workflows with export to payroll systems.

• External System Integration - Import and export data through CSV and API connections to payroll, HRIS, time attendance, and CAD systems with external ID mapping and conflict resolution.

Use Cases#

• Shift Schedule Creation - Build weekly or monthly shift schedules using templates and auto-assignment, then review policy compliance and coverage status before publishing.

• Fatigue Risk Monitoring - Review daily fatigue assessments to identify employees at elevated risk levels and make informed decisions about additional shift assignments.

• Labor Relations - Track grievances through the full resolution process with deadline management, meeting documentation, and outcome recording for labor compliance.

• Overtime Management - Monitor overtime equalization across the workforce, track comp time balances, and enforce overtime caps per union contract and regulatory requirements.

• Compliance Reporting - Evaluate schedules against applicable labor regulations and generate compliance reports documenting any violations, warnings, and override justifications.

Integration#

The Workforce domain connects with operational management across the platform:

• User Management - Employee records map to user accounts
• Organization Management - Workforce operations are scoped to organizational tenants
• Notification System - Shift reminders, trade requests, and schedule publications trigger notifications
• Audit and Compliance - All workforce management actions are logged for regulatory compliance
• Reporting - Workforce data feeds into operational and compliance reports

Last Reviewed: 2026-02-23