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Overview#
The PSAP Interoperability module establishes standardized data exchange and communication pathways between PSAPs and partner agencies, ensuring all responders access consistent, real-time incident information regardless of which agency or system they use. The platform supports CAD-to-CAD integration, cross-jurisdiction dispatch coordination, radio interoperability, and resource sharing across 40+ partner agencies.
By connecting disparate emergency response systems through standardized protocols, the platform eliminates communication silos that delay multi-agency response and creates a unified regional approach to public safety coordination.
Key Features#
- Multi-Agency Data Sharing -- Standardized NIEM-compliant data exchange between PSAPs and partner agencies with automatic incident sharing based on geographic, incident type, and priority rules, real-time update propagation, and data translation between disparate CAD systems
- Cross-Jurisdiction Dispatch -- Seamless dispatch coordination across jurisdictional boundaries with automatic call routing and transfer, geographic boundary management, coordinated multi-PSAP response, and border area incident handling
- Radio Interoperability -- Radio over IP gateways connecting incompatible radio systems (P25, NXDN, DMR, analog) with tactical interoperable communications channels, dispatcher-controlled patches, and National Interoperability Field Operations Guide (NIFOG) channel support
- Mutual Aid Coordination -- Automated mutual aid request workflows with configurable trigger rules, resource availability tracking across all partner agencies, response time estimates, and cost allocation tracking for resource sharing agreements
- Hospital & Healthcare Integration -- Real-time emergency department bed availability, specialty capability tracking, diversion status, pre-arrival notifications for critical patients, and recommended hospital routing based on patient condition
- Utility & Infrastructure Coordination -- Integration with power, gas, water, and transportation agencies for outage notifications, road closure sharing, traffic signal alerts, and coordinated public safety response to infrastructure emergencies
- School & Campus Integration -- Emergency notifications to school districts for nearby threats, floor plan and key holder access in dispatch systems, student population data for evacuation planning, and school resource officer coordination
- FirstNet & Broadband Communications -- Priority LTE and 5G connectivity for first responders with Mission Critical Push-to-Talk over cellular, mobile CAD interfaces, video streaming from body cameras, and situational awareness applications
Use Cases#
- Multi-Agency Incident Response -- Automatically share incident data, unit status, and resource availability across all involved agencies when incidents cross jurisdictional boundaries or require multi-agency coordination
- Vehicle Pursuit Coordination -- Automatically notify adjacent jurisdictions during pursuits with real-time location sharing, upcoming jurisdiction pre-arrival notification, and coordinated termination and post-pursuit reporting
- Regional Fire Mutual Aid -- Execute pre-planned box alarm mutual aid with automatic unit requests by alarm level, coordinated staging, shared incident command, and resource tracking across participating fire departments
- Mass Casualty Triage -- Pool regional EMS resources, coordinate hospital destinations based on real-time bed availability and specialty capabilities, and manage patient transport across jurisdictions
- Consolidated PSAP Operations -- Support single-PSAP or virtual consolidation models where multiple jurisdictions share call-taking resources while maintaining individual agency identity for radio dispatch and resource management
Integration#
The module connects with partner agency CAD systems for incident sharing, radio systems and gateways for voice interoperability, GIS systems for jurisdictional boundary data, hospital emergency department status systems, utility company notification systems, transportation agency road closure feeds, and school district emergency notification platforms. Supports NIEM, CAP, EDXL, NG911 i3, and P25 interoperability standards.
Last Reviewed: 2026-02-05