Gerenderde documentatie
Deze pagina rendert de Markdown en Mermaid van de module direct vanuit de publieke documentatiebron.
Overview#
The PSAP Utility Bridge domain manages bidirectional emergency event exchange between utility operations and Public Safety Answering Points (PSAPs/911 centers). Events flow in both directions: utility-to-PSAP for dangerous conditions and PSAP-to-utility for 911 calls requiring utility response. It provides event classification, severity mapping, and lifecycle tracking.
Key Features#
- 12 event types across electric, water, and gas utilities including gas leaks, downed power lines, and water contamination
- 4 severity levels (critical, high, medium, low) with recommended emergency service mapping
- Bidirectional event flow between utility operations and PSAP/911 centers
- 5-stage event lifecycle: pending, acknowledged, in progress, resolved, cancelled
- Hierarchical event classifier mapping event types to severity and notification requirements
- 911 call classifier using pattern matching to identify utility-related events from caller descriptions
- Event statistics dashboard showing total, active, sent/received, and critical event counts
- Severity-priority ordering for active event display
- Cross-referencing with outage records and work orders
Use Cases#
- Alerting 911 centers about dangerous utility conditions like gas leaks and downed power lines
- Classifying incoming 911 calls to identify utility-related events for utility dispatch
- Tracking emergency event lifecycle from detection through acknowledgement to resolution
- Monitoring active event dashboards with severity-prioritized display
Integration#
The PSAP Utility Bridge connects with outage management for event escalation and references outage and work order records. All operations are scoped by tenant and organization.
Last Reviewed: 2026-02-24