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Overview#
The Duty of Care Chat module provides real-time messaging capabilities for the Duty of Care system, enabling operators to communicate directly with travellers during incidents. The platform supports read receipts, typing indicators, message translation, and AI-powered conversation summarisation.
Key Features#
- Real-Time Messaging - Instant messaging between operators and travellers with delivery confirmation and read receipts
- Message Types - Support for text messages, image attachments, file sharing, location sharing, and system notifications
- Typing Indicators - Real-time typing awareness for natural conversation flow
- Message Translation - Translate messages between languages for cross-border incident management
- AI Conversation Summarisation - Generate AI-powered summaries of conversation threads for supervisor review and case documentation
- Message Search - Full-text search across conversation history for review and audit purposes
- Message Management - Edit and delete capabilities with complete audit trail
- Programmable API Access - Full API support for all chat operations
Use Cases#
- Real-time communication between duty of care operators and travellers during security incidents
- Multi-language incident coordination with built-in translation
- AI-generated conversation summaries for post-incident reporting
- Searchable message archives for compliance and audit requirements
Integration#
- Connects with duty of care incident management for incident-linked conversations
- Integrates with notification systems for message delivery
- Works with duty of care video calling for multi-modal communication
Last Reviewed: 2026-02-05