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Overview#
The DoC (Duty of Care) Incident domain provides real-time emergency management capabilities for traveler safety, including SOS activation, incident tracking, communications logging, evidence collection, and timeline management. Designed for rapid response with real-time subscriptions for live incident tracking.
Key Features#
- SOS activation and incident creation with rapid response design
- Incident lifecycle tracking from creation through resolution
- Communications logging for all incident-related interactions
- Evidence collection and attachment management
- Timeline management with chronological event tracking
- Real-time WebSocket subscriptions for live incident updates
- Incident severity classification and prioritization
- Multi-party incident coordination and assignment
Use Cases#
- Managing SOS activations with rapid incident creation and response
- Tracking incident progress with real-time updates to response teams
- Collecting and organizing evidence during active duty of care incidents
- Coordinating multi-party response efforts with timeline management
Integration#
Integrates with alert management, location services, and evidence management for comprehensive duty of care incident response.
Last Reviewed: 2026-02-05