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Overview#
The Outage Management domain provides outage detection from telemetry alarms, full outage lifecycle tracking with status history audit trails, and automatic escalation to PSAP for emergency utility events. The detection service analyzes individual alarms and correlated alarm clusters to identify outage conditions, estimate confidence levels, and classify events for emergency dispatch.
Key Features#
- Telemetry alarm analysis with confidence scoring for outage detection
- Correlated alarm cluster pattern matching for high-confidence detection
- Three outage types: planned, unplanned, and emergency
- Ten outage cause classifications including storm, equipment failure, vegetation, and overload
- Eight-stage status lifecycle from detection through closure
- Immutable status history audit trail with customer impact snapshots at each transition
- PSAP escalation for gas leak, water quality violation, and flow reversal alarms
- Outage statistics dashboard showing active, emergency, and restored-today counts
- Auto-generated outage numbers for tracking
- Crew assignment and work order linking
Use Cases#
- Automatically detecting outages from telemetry alarm analysis and correlated alarm patterns
- Tracking outages through their full lifecycle from detection to closure with audit trail
- Escalating emergency utility events to PSAP for gas, water, and electric incidents
- Monitoring outage statistics and customer impact across the service territory
Integration#
The Outage Management domain integrates with PSAP Utility Bridge for emergency event classification, Utility Telemetry for alarm data and severity analysis, Organization Configuration for automation flags, and Work Orders for linking restoration activities to outage records.
Last Reviewed: 2026-02-24